Shipping products end‑to‑end: research → design → build → launch → iterate

Product Manager who ships data‑driven platforms— from market insight to measurable adoption.

PM with 7+ years across fintech, telecom, and manufacturing. I own products end‑to‑end—from discovery and product design to execution, release, and measurable adoption. Platforms shipped are used by ~30K users in regulated environments.

Education:
IIM (Indian Institute of Management) Top Indian B‑School
NIT (National Institute of Technology) Elite Engineering Institute.

~30K usersplatform usage in current role (enterprise / regulated)
Outcome‑driven roadmaps & OKRsprioritization tied to adoption & delivery metrics
Discovery → launchresearch, design specs, UAT, release management
Cross‑team deliverydependencies across eng, data, compliance, ops

About

I build products where messy operations meet strict constraints—regulated environments, fragmented data, and multiple stakeholder groups. My edge is turning ambiguity into a shipped release: I run discovery, define OKRs, design the solution (wireframes + specs), align teams on tradeoffs, drive execution (UAT, bug triage), and measure adoption.

Fun fact: the toughest stakeholder I manage is my 2‑year‑old. Being a working mom has made me sharper at prioritization, clearer in communication, and deeply outcome‑driven—skills I bring straight into product leadership.

Market research User interviews Product design specs Feature prioritization Release management
GTM Marketing Product Mindset PM Core Data Analytics Design Specs Delivery Ship
Marketing & GTM Product mindset Data analytics Design specs Execution & release

Experience

Products shipped • measurable outcomes • interview‑ready metrics

Platform Product Manager / Product Owner — CRM & Customer Platforms

Federal Home Loan Bank of Chicago • Mar 2024 – Present
Fintech • Payments • CRM • AI workflows
  • Owned roadmap and OKRs for CRM and customer platforms used by ~30K active users in regulated banking workflows.
  • Shipped a Customer 360 data framework integrating 10+ enterprise systems, enabling unified insights for sales, service, and communications teams.
  • Supported PM ownership for the launch of EFT Gold Wires in a new payments domain, contributing to workflow design, controls, and coordinated release readiness.
  • Delivered AI‑assisted case triage to reduce manual routing and improve resolution time; defined metrics for time‑to‑triage and first‑contact resolution.
  • Shipped event‑driven wire confirmation notifications across 5+ integrated applications, increasing successful delivery by ~80%.
  • Led release execution across 5+ Agile teams, coordinating dependencies, UAT, defect triage, and production rollouts.
PaymentsCustomer 360AI workflowsRelease mgmt

Product Manager — B2B Commerce & Quote‑to‑Cash

Mouri Tech • Oct 2021 – Dec 2023
Manufacturing • Commerce • Revenue ops
  • Launched a B2B storefront for a waste‑management manufacturing client, owning product specs, checkout flows, and integrations.
  • Reduced manual order tracking and inventory updates by ~45% via CRM–ERP–payments integration.
  • Improved Quote‑to‑Cash throughput by designing approval logic and discount rules, cutting quote approval time by ~33%.
  • Validated UX flows and data models through customer interviews and focus groups.
  • Redesigned promotional email journeys, increasing click‑through rates by ~45%.
B2B CommerceQ2CRevenueUX flows

Consultant — Digital Strategy

Capgemini Technological Services • Aug 2020 – Oct 2021
Portfolio strategy • GTM • CRM delivery
  • Supported business transformation initiatives across Portfolio Strategy, Bid Management, and CRM Delivery, shaping modernization priorities and delivery scope.
  • Conducted market research for strategic positioning of digital engineering offerings emerging from acquisitions, influencing portfolio direction and investment priorities.
  • Applied competitive frameworks (Porter’s Five Forces, McKinsey 7‑S) to assess market entry and support $1M+ digital initiatives through executive‑ready business cases.
  • Built GTM and sales enablement assets for teams across North America and Europe, clarifying value propositions.
  • Partnered with sales, product, and technical leaders to deliver winning proposals by coordinating scope, pricing, and delivery feasibility.
  • Supported CRM modernization for Retail and Consumer Sales teams, enabling data‑driven decision‑making for ~50% of users.
  • Acted as a bridge between business and engineering teams to translate requirements into scalable CRM solutions and ensure adoption.
Portfolio strategyMarket researchGTMCRM platforms

Portfolio Manager — Internship

Capgemini • Apr 2019 – May 2019
Digital engineering • Manufacturing
  • Designed a portfolio framework for a Digital Engineering & Manufacturing business unit formed through multiple acquisitions.
  • Led deep market research and competitor benchmarking to assess offerings, differentiation, and whitespace opportunities.
  • Defined portfolio structure, USPs, and value propositions that were reviewed and adopted by the BU VP for GTM alignment.
Portfolio designCompetitive analysisValue proposition

Software Analyst

Hexagon • Jan 2018 – Jun 2018
Enterprise software • UX • Adoption
  • Supported a large‑scale enterprise platform rollout through requirements gathering, validation, and adoption enablement.
  • Conducted user interviews and built prototypes to clarify workflows and system behavior.
  • Improved adoption and efficiency for ~150 global support agents within six months.
User researchEnterprise UXAdoption

Passionate Side Projects

Built beyond core roles

eNAM Platform — Market Research & Policy Enablement

Government of India • Jharkhand State
AgriTech • Market research • Data analysis<\/div>
  • Conducted end‑to‑end market research on the National Agriculture Market (eNAM) platform to inform state‑level administrative policy and development priorities.
  • Performed comparative analysis of eNAM adoption across states and identified Jharkhand‑specific roadblocks.
  • Led primary research with government officials, traders, and farmers; complemented by secondary research on crop cycles and benchmarks.
  • Applied data analysis to recommend implementable changes to improve platform adoption and effectiveness.
Market researchComparative analysisData analysis

Business Development Consultant — Internship

Fliplearn Education Pvt. Ltd. • Apr 2020 – Jun 2020
EdTech • B2B & B2C growth
  • Scouted and segmented B2B prospects across schools, coaching centers, and ERP vendors.
  • Conducted product demos and B2C telesales to validate pricing, messaging, and buyer objections.
  • Supported partnership pitches and early GTM discovery.
Market discoveryB2B growthProduct demos

Market Research & Business Development Intern

Fabulyst • AI e‑commerce startup
E‑commerce • Search • AI tagging
  • Researched global e‑commerce sellers to segment and target customers for AI‑based product image tagging.
  • Worked on positioning around improved search relevance, conversion lift, and merchandising accuracy.
  • Contributed to early GTM hypotheses for integrating AI‑generated tags into retailer search filters.
AI productsSegmentationGTM

Certifications

Professional credentials
  • Salesforce Certified: Agentforce (2025), Sales Cloud Consultant (2023), Business Analyst (2022), Administrator (2022)
  • Microsoft Certified: Azure Fundamentals AZ‑900 (2021)
  • KPMG Certified: Lean Six Sigma Green Belt (2018)
Enterprise platforms AI & automation Process excellence

Achievements & Awards

Academic • Technical • Creative
  • Among top 3% of ~1.4M candidates nationwide in JEE‑Main (2013).
  • National Finalist — Berger Innovision Challenge (2020): Developed an innovation‑led growth strategy evaluated at the national finals by Berger Paints leadership.
  • Campus Champion & National Silver Tier — Mahindra War Room (2019): Among the top 60 teams globally selected for the CEO Round for a full business model and disruptive strategy proposal under Mahindra Agribusiness.
  • National Semi‑Finalist & Campus Winner — Yes Bank Transformation Series (2019): Qualified among the top 36 of 3,464 teams nationwide for a go‑to‑market and metrics‑driven case solution in the used‑goods marketplace.

Contact

Let’s connect

I’m always happy to chat about product, AI‑driven workflows, or career journeys. Feel free to reach out.

✉️ Email me 💼 LinkedIn